Straight answers
Everything buyers ask before getting the OS. Something missing? Email us — we answer within one business day.
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What exactly is GEO (Generative Engine Optimization)?⌄
GEO is the practice of increasing your brand's presence inside AI-generated answers — ChatGPT, Perplexity, Gemini, Copilot and Google AI Overviews. Where SEO fights for positions in a list of links, GEO fights to be named and cited inside the single synthesized answer your buyers increasingly read first.
Isn't this just SEO with a new name?⌄
No. AI engines use different retrieval pools (Bing's index for Copilot and much of ChatGPT search, Perplexity's own crawler, Google's systems for Gemini/AI Overviews), they quote passages rather than rank pages, and they lean heavily on third-party consensus — reviews, listicles, forums. A page-one Google ranking does not transfer automatically; plenty of cited sources never rank on page one. The audit measures both worlds separately.
What do I actually receive after buying?⌄
Five files, delivered instantly by email: (1) the AI Visibility Audit Workbook (Excel, works in Google Sheets too), (2) the GEO Playbook PDF (30 pages), (3) the Technical Fix Pack (robots.txt, llms.txt, schema library, test scripts), (4) the 90-day roadmap and prioritized action plan, and — on the Agency tier — (5) the white-label client report and proposal templates in Word.
How is this different from AI monitoring tools like Otterly, Peec or Profound?⌄
They monitor; we equip. Monitoring-only tools ($29–$199+/mo, enterprise tools much more) show you a graph of the problem. CiteSight measures your visibility AND hands you the prioritized fixes — as a one-time kit ($149) you run by hand, or as the Professional platform ($49/mo) that automates the audit and re-checks your sites on autopilot.
Do I need technical skills or a developer?⌄
For 80% of the system, no — running prompt tests, scoring the checklist, benchmarking competitors and executing the action plan require no code. For the Technical Fix Pack (robots.txt, schema markup, rendering), a developer helps, and the pack is written so you can hand it to one directly: copy-paste files plus verification scripts.
How long until I see results?⌄
Your first audit takes one focused afternoon and immediately shows where you stand — that's the point. Visibility improvements typically follow this pattern: technical access fixes show effects within weeks (retrieval moves fast), content-structure wins within 1–3 months, and consensus-building (reviews, listicles, PR) compounds over 3–9 months. The workbook's monthly tracker makes the trend visible.
Will this guarantee I appear in ChatGPT or AI Overviews?⌄
No one can guarantee placements on platforms they don't control — be suspicious of anyone who does. What we guarantee is a rigorous measurement of where you stand, a diagnosis of exactly why, and a prioritized, evidence-based plan. Plus a 30-day money-back guarantee if the system doesn't deliver that clarity.
Does the workbook work in Google Sheets?⌄
Yes. It's built in Excel format (.xlsx) with standard formulas and dropdowns that work in Microsoft Excel 2019+ and Google Sheets (File → Import). Charts, conditional formatting and the dashboard function in both.
What's the difference between the Starter Kit and the Agency Kit?⌄
Same system, different rights. Starter ($149) licenses use for one business — your own. Agency ($299) adds unlimited client use with white-label rights: rebrand the workbook and reports, deliver under your name, and use the included proposal template and agency guide to sell GEO audits (typically priced $500–$2,500 per audit). Reselling the kit itself is not permitted on either tier.
What do the Professional and Pro AI subscriptions add?⌄
The web platform. Professional ($49/mo or $390/yr) runs automated audits on up to 3 sites: enter a domain, get a crawled 120-point evaluation, a live GEO Score, competitor tracking and weekly autopilot re-audits — plus the full kit as a download. Pro AI ($149/mo or $1,190/yr) raises limits to 15 sites with daily autopilot and adds AI agents that draft your fixes (schema, FAQ blocks, llms.txt, articles) for human approval. Both start with a 14-day free trial, no card required.
Which payment methods do you accept?⌄
Checkout is available via Gumroad, Stripe (all major cards, Apple Pay, Google Pay where enabled) and PayPal. All three deliver your files instantly by email with an invoice.
What's your refund policy?⌄
30 days, full refund, no questions asked. Run the audit; if the system doesn't show you exactly where you stand in AI answers and what to fix, email support@citesight.com and we refund every cent. Digital products usually hide behind 'no refunds' — we don't need to.
How do updates work?⌄
AI platforms change fast. We maintain the system and ship updated files to all buyers free for 12 months after purchase. You'll get an email with the new download links whenever a meaningful update ships.
I have zero AI visibility right now. Is it too late?⌄
It's early. Most businesses haven't done anything systematic about AI answers — which is exactly why the window is open. Citations compound: engines reuse sources they've corroborated until something better forces in. The brands building that corroboration now will be the default answers later.
Can I see a sample before buying?⌄
Yes — the workbook ships with a complete worked example (a fictional brand, 'LoopAnalytics') pre-filled across every sheet, so you see the dashboard, charts and scoring working with real numbers. And the free 30-Minute Quick Test on the homepage gives you the measurement protocol's core before you spend anything.
Ready to see where you stand?
One afternoon. One score. One plan.